Medical Receptionist/Telephonist

Line Manager: Team Leader on Site

Location: Across our four sites as required

Hours: 25-30 per week

Salary: £11 per hour (£11.45 after successful probationary period) 

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Job Summary

Due to internal promotion, we are now looking to recruit Medical Receptionist/Telephonists to join our team on a permanent basis.

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Larwood Health Partnership is a GP Practice based over 4 sites. We believe in delivering a first-class service to our patients and are rated as “Outstanding” by CQC. Our patient list size continues to grow and as a result we are looking for a conscientious individual to complement our team of expert Medical Receptionists/Telephonists

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You will need to have at least 2 years’ experience in a customer service-based role and/or working as part of a team within a very busy and, at times pressurised, office environment.

Initiative, empathy, good written and verbal communication skills, resilience, confidentiality and common sense are essential as you will be dealing with sensitive confidential information on a daily basis.

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Grades 4 – 9 GCSE are required (or equivalent- previously C or above) in 5 subjects including Maths and English.

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You will be required to work over every day (Monday to Friday). The hours of the post are flexible to meet the needs of the organisation and may range from 08:00 am to 20:00 pm as well as Saturdays on a rota basis (There will be at least two 18:30pm finishes a week). You will be given your rota at least 3 weeks in advance.

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As part of this role, you may be required to work at any of our sites in Worksop, Langold and Carlton, and will therefore need a full UK driving licence and have access to your own vehicle.

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Other Duties and Responsibilities:

• Uphold confidentiality at all times

• Follow security procedures

• Follow all professional and organisational policies and procedures

• To be a positive role model to others and promote the Practice in a positive light

• To carry out any other duties relevant to the role

Special Working Conditions

• The post-holder is required to travel independently between sites and to attend meetings both internally and hosted by other agencies.