Phone Lines

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Our phone lines are open Monday to Friday 08:00 to 18:30. Our main telephone number is 01909 500 233.

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Our phone lines can be extremely busy and we encourage patients that have access to the internet to use our Online Access Tool – click here to launch the tool.

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Online Access

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You may also contact us using our Online Access Tool. We no longer accept messages through the NHSApp or System Online - you can read about why we have disabled this here. 

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Extended Hours

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We offer extended hours appointments across our sites throughout the week – see site opening hours for details. In addition patients can access appointments at practices elsewhere in Bassetlaw on Friday evenings, Bank Holidays and Sundays.  These are bookable by contacting your usual surgery.

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Out of Hours Service

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When we are closed, patients should contact 111 for medical advice. A dedicated call centre will deal with your enquiry and advise as necessary. You may be offered an appointment to attend the Bassetlaw Hospital or be dealt with immediately as necessary.

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In a life-threatening emergency, you should call 999. Chest pains, severe shortness of breath, severe abdominal pain or signs of a stroke are examples of an emergency.

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Feedback, Suggestions and Complaints

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We would like to read your feedback, good or bad. Please click here to see our Suggestions, Comments and Complaints page for information on contacting us with feedback.

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You may also wish to submit comments on our Friends and Family Test page.